We have initiated new safety parameters to provide a safe working environment for our team while also doing our part to stop the spread.
We are committed to doing what is best for our team, residents and communities to keep everyone safe while continuing to provide quality service throughout this challenging time.
It is during these times that we must join together as a community to keep moving forward. We appreciate your understanding as keeping our communities healthy and maintaining safety is our top priority.
New Resident FAQs
Are the property offices open?
We are still fully staffed, however, properties are closed to the public. Residents can submit rent payments and maintenance requests through the resident portal, or you can call or email your property manager for assistance.
If you have a move-in or move-out scheduled, rest assured, our staff will still be available to assist with the process, it will just be a little different than usual for everyone’s safety.
Am I able to schedule to tour?
Yes, we are more than happy to show you our communities at this time! We have new safety procedures set to keep you, our communities and staff safe including social distancing. We ask that you maintain 6 feet of distance from the property staff. We are also utilizing virtual tours so you can enjoy a tour from the comfort of home.
Reach out to our team to figure out your best tour method, we look forward to hearing from you!
Current Resident FAQs
Are property amenities still available?
We have reopened our indoor community amenities at reduced capacity with more frequent cleaning. Our community pools, playgrounds and dog parks have also reopened following new guidelines. At this time, we are not allowing guests to utilize our community pools or fitness centers to ensure all residents have first access while these amenities are opened at a reduced capacity.
We feel it’s still in the best interest of our residents and staff to follow social gathering guidelines to reduce the risk of exposure when using these outdoor amenities. If you have any questions about amenity usage at your property, please contact your property manager.
Will I be notified if someone in my community is confirmed to have COVID-19?
If management is notified there is a confirmed COVID-19 diagnosis on the property, we will notify all residents in that community via the resident portal. Rest assured we are being diligent with cleaning, paying special attention to the “high touch” surfaces.
If you are diagnosed with COVID-19, we ask that you notify your property manager.
If I am finding myself in a financial hardship, what should I do?
If you are in financial hardship due to Covid-19 a good place to start looking for support is by calling the Sioux Falls Helpline at 211 and asking about the One Sioux Falls Fund.
Reside Property Management is also monitoring new assistance opportunities available in response to COVID-19 such as the economic stimulus and will send updates as we receive them. Please contact your manager to learn about other options and please know that we are here to help you as much as we can. We are grateful to have you in our community!